Not With the Program: Nosa Eke, Call Center Times

When I first thought of this category, industry blunders, I thought I'd be discussing poorly-designed user interfaces. Instead, I find myself discussing errors and mis-steps.

Our inaugural blunder comes from Nosa Eke, publisher of "Call Center Times." After sending me not just one but six copies of a piece of spam, I sent her a complaint and asked to be taken off her mailing list.

Her response? "If you have such a problem with being contacted," she writes, "have you considered removing your name as the point of contact in listings such as Buyer's Guides etc..? [sic]". Not only does she implicitly confess to harvesting my email address from a web site -- something I already knew -- she has the chutzpah to tell me that it's my tough luck. And her command of the English language makes me wonder about the magazine she publishes.

After getting more than a few more missives from her, I put here onto "autoreponse." It's a little script that I wrote that sends a couple of thousand complaint emails back to the originator, triggered by spam to me. Remarkably, she somehow managed to find the time to remove me from her list after just one autoresponse.

Nosa Eke's email address is neke@callcentertimes.com. You might want to put it on your blacklist.